Delivery and Returns

This page brings together delivery, returns and refund information for orders placed through Perfely.

Order processing and delivery

Orders are normally prepared within 48 hours. Standard delivery commonly takes 5–15 business days after dispatch, depending on the destination and carrier. Busy periods, customs, weather and carrier delays may affect these estimates.

Shipping charges and tracking

Standard shipping is free for order subtotals of €30 or more. Orders below €30 are charged €5.90. The final shipping charge is shown at checkout before payment. Available tracking details are sent to your checkout email; tracking may take up to 48 hours to update. An order may arrive in separate parcels.

Check your delivery address before ordering. Contact us promptly if a correction is needed; changes cannot be guaranteed once fulfillment has started. Customs duties, taxes or handling charges are the recipient’s responsibility unless checkout expressly states otherwise.

Returns within 30 days

You may request a return within 30 days after delivery. Items must be unworn, unwashed and unaltered, with original tags and packaging and proof of purchase. Before sending anything back, email support@perfely.com with your order number for approval and the confirmed return address.

Damaged, defective or incorrect items

Contact us as soon as possible with clear photos of the item, packaging and shipping label. When an issue is confirmed, we will arrange an appropriate replacement or refund and cover reasonable approved return shipping where a return is required.

Return costs and exclusions

For change-of-mind returns, customers pay return shipping and the original shipping charge is not refundable. Use protective packaging and a trackable service. Hygiene-related exclusions, personalized items, gift cards and final-sale conditions are detailed in the Refund Policy and apply only where permitted by law.

Exchanges, refunds and cancellations

Exchanges depend on stock availability. Approved refunds are normally issued to the original payment method within 5 business days after inspection; payment providers may need additional time. Contact us immediately for cancellation requests, which cannot be guaranteed once processing or shipment has started.

Full policies and support

Read the Shipping Policy and Refund Policy for full conditions, including missing parcels, return exclusions and refunds. Mandatory consumer rights remain unaffected.

Include your order number for the fastest help. Email support@perfely.com.