01 / TRACK
Stay in the loop.
Have a tracking number? Use our order status page to follow your parcel's journey.
Track an orderPERFELY · EVERYDAY LIVING
Shop simply.
Feel supported.
Smart-home, tech and home-living finds, with clear information and a way to reach us whenever you need help with an order.
Order updates
Clear policies
Human support
THE PERFELY WAY
Clear support, every step.
Shopping should feel straightforward. These are the places to find answers, follow your order and reach us when something needs attention.
02 / DELIVERY
Know before it arrives.
Check delivery destinations, shipping costs and estimated timeframes in one place.
Shipping information03 / RETURNS
A clear next step.
If something isn't right, review our return policy and contact us for help with the next step.
Read the return policyHERE TO HELP
Questions?
Let's sort them out.
Every order and every question matters. Use the links on this page for a quick answer, or send our team a message.
Contact usFREQUENTLY ASKED QUESTIONS
A few quick answers.
More details are always available on our support pages.
How can I check my order status?
Use your tracking number on our order status page. Tracking updates may take time to appear after dispatch.
Where can I find shipping details?
Our shipping and delivery page explains destinations, costs and estimated transit times.
What if I need to return something?
Check the eligibility and instructions in our return policy, then contact us before sending an item back.
How do I contact Perfely?
Visit our contact page or email support@perfely.com.
Frequently Asked Questions
How much is delivery?
Standard shipping is free on orders of €29.99 or more. For orders below €29.99, standard shipping costs €5.90. The final delivery charge is shown at checkout before payment.
When will my order be dispatched?
Orders are normally prepared within 48 hours. During holidays or unusually busy periods, processing may take longer. Standard delivery commonly takes 5–15 business days after dispatch, depending on the destination and carrier. Available tracking details are sent to the email used at checkout.
Can I request a return or exchange?
You may request a return within 30 days after delivery. Email support@perfely.com with your order number before sending an item back. Items must meet the conditions on our Delivery and Returns page. For damaged, defective or incorrect items, include clear photos so we can review the issue. Exchanges are subject to stock availability.
How soon will I receive my refund?
Approved refunds are issued to the original payment method, normally within 5 business days after the returned item has been inspected. Your bank or payment provider may need additional time to show the funds. We will explain any issue that affects your refund.
How can I contact customer support?
Email support@perfely.com with your order number and a clear description of your question. For a damaged, defective or incorrect item, attach photos of the item, packaging and shipping label. Please do not send passwords or complete payment-card details.