Delivery and Returns

This policy explains how Perfely orders are processed and delivered, and how to request returns, exchanges and refunds. It does not limit any mandatory consumer rights that apply to you.

Order processing

Orders are normally prepared within 48 hours. During launches, holidays or unusually busy periods, processing may take longer. Once an order has shipped, available tracking details will be sent to the email used at checkout.

Shipping charges

Standard shipping is free when the order subtotal is €29.99 or more. For orders below €29.99, standard shipping costs €5.90. The final shipping charge is shown at checkout before payment.

Delivery estimates

Standard delivery commonly takes 5–15 business days after dispatch, depending on the destination and carrier. Delivery dates are estimates and may be affected by customs, weather, peak-season volume or other events outside reasonable control.

Tracking and split shipments

Tracking may take up to 48 hours to update after dispatch. Items from the same order may occasionally arrive in separate parcels; when available, a tracking reference will be provided for each parcel.

Address changes

Please check the delivery address carefully before placing an order. Contact support@perfely.com promptly if a correction is needed. Changes cannot be guaranteed once fulfillment has started.

Customs and import charges

International orders may be subject to customs duties, taxes or handling charges. Unless checkout expressly states that these costs are included, they are the recipient’s responsibility.

Delayed or missing parcels

If tracking has not updated for an extended period, or a parcel is marked delivered but cannot be located, check the delivery address, safe locations and household members before contacting the carrier. If the issue remains unresolved, email us with your order and tracking numbers so we can assist.

30-day return period

You may request a return within 30 days after delivery. Items must be unworn, unwashed and unaltered, with original tags and packaging, and must include proof of purchase.

Before returning an item, email support@perfely.com with your order number. We will provide return instructions. Returns sent without approval or to an unconfirmed address may not be accepted.

Damaged, defective or incorrect items

Inspect your order after delivery. If an item is damaged, defective or different from what you ordered, contact us as soon as possible and include clear photos of the item, packaging and shipping label. When the issue is confirmed, we will arrange an appropriate replacement or refund and cover reasonable approved return shipping where a return is required.

Items not eligible for change-of-mind returns

For hygiene reasons, underwear, earrings and swimwear with a removed hygiene seal cannot be returned unless faulty. Personalized items, gift cards and items marked final sale are also not returnable for change of mind where permitted by law.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping and the original shipping charge is not refundable. Use protective packaging and a trackable service. If the return results from our error or a verified defect, reasonable approved return shipping will be covered.

Exchanges

Exchanges are subject to stock availability. The fastest option may be to return the original item and place a new order. We will explain the available option after reviewing your request.

Refunds

Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Banks and payment providers may require additional time to post the funds. A reasonable deduction may be made for avoidable damage or loss in value where permitted by law.

Cancellations

Contact us immediately if you need to cancel an order. We will try to help before fulfillment starts, but cancellation cannot be guaranteed after an order enters processing or ships.

Contact and related policies

For delivery, return, exchange or refund questions, email support@perfely.com. Include your order number for the fastest help.

You can also read our Shipping Policy, Refund Policy, Terms of Service and Privacy Policy.