Start with our team. You may request a return within 30 days after delivery. Email support@perfely.com with your order number before sending an item back; we will confirm the instructions and return address.
Return conditions. Keep the item unused, unaltered and in its original packaging with tags and proof of purchase. For a damaged, defective or incorrect item, include clear photos of the item, packaging and shipping label. Change-of-mind return shipping is normally paid by the customer; confirmed product issues are reviewed under our policy.
Exchanges and refunds. Exchanges depend on stock availability. Approved refunds are issued to the original payment method, normally within 5 business days after inspection; your payment provider may need additional time.
Read the full Delivery and Returns policy for eligibility, costs and exclusions. This summary does not limit your statutory rights.
Start with our team. You may request a return within 30 days after delivery. Email support@perfely.com with your order number before sending an item back; we will confirm the instructions and return address.
Return conditions. Keep the item unused, unaltered and in its original packaging with tags and proof of purchase. For a damaged, defective or incorrect item, include clear photos of the item, packaging and shipping label. Change-of-mind return shipping is normally paid by the customer; confirmed product issues are reviewed under our policy.
Exchanges and refunds. Exchanges depend on stock availability. Approved refunds are issued to the original payment method, normally within 5 business days after inspection; your payment provider may need additional time.
Read the full Delivery and Returns policy for eligibility, costs and exclusions. This summary does not limit your statutory rights.