Retningslinjer for refusjon

We want you to feel confident when ordering. This policy explains returns, exchanges and refunds without limiting any mandatory consumer rights that apply to you.

30-day return period

You may request a return within 30 days after delivery. Items must be unworn, unwashed and unaltered, with original tags and packaging, and must include proof of purchase.

Before returning an item, email support@perfely.com with your order number. We will provide return instructions. Returns sent without approval or to an unconfirmed address may not be accepted.

Damaged, defective or incorrect items

Inspect your order after delivery. If an item is damaged, defective or different from what you ordered, contact us as soon as possible and include clear photos of the item, packaging and shipping label. When the issue is confirmed, we will arrange an appropriate replacement or refund and cover reasonable approved return shipping where a return is required.

Items not eligible for change-of-mind returns

For hygiene reasons, underwear, earrings and swimwear with a removed hygiene seal cannot be returned unless faulty. Personalized items, gift cards and items marked final sale are also not returnable for change of mind where permitted by law.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping and the original shipping charge is not refundable. Use protective packaging and a trackable service. If the return results from our error or a verified defect, reasonable approved return shipping will be covered.

Exchanges

Exchanges are subject to stock availability. The fastest option may be to return the original item and place a new order. We will explain the available option after reviewing your request.

Refunds

Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Banks and payment providers may require additional time to post the funds. A reasonable deduction may be made for avoidable damage or loss in value where permitted by law.

Cancellations

Contact us immediately if you need to cancel an order. We will try to help before fulfillment starts, but cancellation cannot be guaranteed after an order enters processing or ships.

Contact

For return, exchange or refund requests, email support@perfely.com with your order number.